I’m (apparently) part of the Microsoft Office 12 Technical Beta. I can login to Microsoft Beta Place, I can download the files I need, but I never got my product key. I sent out three emails over the last two weeks to the group in charge of the Welcome Message (which also includes the product key). Each time I received an auto-response saying:
If you are looking for your product installation keys, they were
e-mailed to you from firstname.lastname@example.org in a message titled
MICROSOFT OFFICE “12” INSTALLATION INFORMATION. This message was sent to
you on the same day you were given access to the BetaPlace website. If
you are unable to locate this message, we will have the product
installation key email resent to you within 2 business days.
Several days go by and still no email. I search my junk folder and then manually take a look as well. Nothing.
I was fed up. So I emailed one of the contacts within Microsoft, we’ll call him
Bob John, who originally helped me get into the Technical Beta so I can review it for StudentTabletPC (Scoble helped me out first, directing my email to John). Literally an hour and twenty minutes later, John emails me back with his Product Code. Now that is what I call service.
Granted, I did have a personal contact within Microsoft, but the fact that he was able to help me without giving me the run-around was really cool.
I even wrote this post before I installed Office. That’s how cool this was!
But I can’t wait any longer. I’m going to go install Office/OneNote 12 now.
[tags]Office 12, help, StudentTabletPC[/tags]