No Such Luck

Paying 5.4 cents per a gigabyte seems like it’s going to have to wait for another day. Dell canceled my order:

Dear Valued Customer,

Thank you for your recent order.

We regret that, because of a pricing error, we have cancelled this order as it relates to a SimpleTech 1.5 TB Hi-Speed USB/eSata-300 Duo Pro External Hard Drive.

As you may have noticed, Dell specifically indicates on our web pages, catalogs, advertising and order-confirmation that Dell cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors.

We apologize for any inconvenience this may have caused. We truly value our relationship and reputation with our customers. Please be assured that we are working hard to avoid similar issues.

We invite you to visit or call 1-800-999-3355 if you wish to place an order for this product at its correct price.



Personally, putting that part about “Dell cannot be responsible for pricing or other errors” is really just a load of crap. I know they have the technology to verify the prices before they go live. I think that all companies should have to honor posted prices no matter what.

Besides, if they really “truly value [their] relationship and reputation with [their] customers,” they would have eaten the cost and sent them out anyway. Or maybe just offer to sell it to us at cost.

But only if they “truly value[d]” us.