Computer Down: Part VIII – “Succesfully Diagnosed”

From the Inboxen™ of Andrew Ferguson:

Your Toshiba with serial # ********* has been succesfully diagnosed by J***** on 1/5/2006. We will contact you once the job is completed or if we need any additional information to finish the repair. The rest of the repair process is now dependant upon part availability and the time it may take to complete the repair. Your repair will be completed as soon as possible. Thank you for your patience.

Please do not respond to this E-Mail. You will be notified if we need any additional info or when your repair is complete.

Thank You,

Micro Computer Systems
Service Department Team

Nice of them to send me an email, although I’m not quite sure why takes so long for them to figure out what was going on. I told them that my hard drive had crashed and that it wouldn’t spin up. They’re not equipped to diagnose anything beyond that. They even asked for my Windows password to which I replied, “You’re not going to need it.” Not that I would have given it to them anyway, I would rather drive up and type it in every time they wanted it.

In any event, I was previously told that Toshiba would overnight the part once they knew what was wrong. Hopefully the part will be in tomorrow and I can pick it up and get back to my normal life…whatever that is.

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